Online Donor Support Center

Shriners Children’s has a mission to:

• Provide the highest quality care to children with neuromusculoskeletal conditions, burn injuries and other special healthcare needs within a compassionate, family-centered and collaborative care environment.
• Provide for the education of physicians and other healthcare professionals.
• Conduct research to discover new knowledge that improves the quality of care and quality of life of children and families.

This mission is carried out without regard to race, color, creed, sex or sect, disability, national origin or ability of a patient or family to pay.

Our Vision:
Become the best at transforming children’s lives by providing exceptional healthcare through innovative research, in a patient and family-centered environment.

Shriners Children’s is changing lives every day through innovative pediatric specialty care, world-class research, and outstanding medical education. Our healthcare system provides advanced care for children with orthopedic conditions, burns, spinal cord injuries, and cleft lip and palate.

Shriners Hospitals for Children is a 501(c)(3) nonprofit organization and relies on the generosity of donors. All donations are tax-deductible to the fullest extent permitted by law. Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.

At Shriners Children’s, stewardship is one of our core values. Approximately 85 percent of all funds spent by Shriners Children’s each year is dedicated to patient care, research, and education.

We work hard to make sure your gifts are used in the most efficient and effective manner. In addition, Shriners Hospitals for Children is a fully qualified 501 (c)3 charitable organization under IRS regulations. Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.

Shriners Children’s is dedicated to improving the lives of our patients, regardless of their families’ ability to pay. Your donations will directly support the patients in our locations across the United States, Canada, and Mexico.

View our impact and transparency page to learn more.

Donations are tax-deductible as provided by law.

Fundraising for your birthday means that instead of asking for gifts this year, you're going to create a birthday fundraising campaign and ask people to donate to Shriners Children’s instead. By starting a birthday campaign, you’re giving the people you know an opportunity to give and to celebrate your birthday with generosity. Helping children is a great way to spend a birthday.

Start your birthday campaign today!

Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.

You can find our annual reports, 990s, and other financial information on our impact and transparency page.

We have locations in the United States, Canada and Mexico, and provide advanced care for children with orthopedic conditions, burns, spinal cord injuries, and cleft lip and palate.

Headquarters Location:
Shriners Children’s headquarters:
2900 Rocky Point Drive
Tampa, Florida 33607
Main: 813-281-0300
Donations: 844-739-0849

Find hospital locations on our locations page.

You can sign up for our mailing list by completing the sign up form on our about page.

We strive to provide top-notch donor support. We love to help answer any of your questions! You can reach us by submitting a request, visiting our contact page, or by calling our main office at 813-281-0300. You can also call our donor support line at 844-739-0849 (Monday through Friday).

For patient referral and eligibility information please call us at 800-237-5055 (in the U.S.) or 800-361-7256 (in Canada).

Online: Donating online is our easiest option. You can donate using any major Credit Card, Bank Account, Digital Wallet, Venmo, Google Pay, DAF, Stock, or your PayPal account here.
Please note that while we do accept international donations, all transactions settle to USD.

Security for online donations: We use Classy Pay/Stripe to securely process all online donations. No need to worry - you will not need an account with them to donate to Shriners Children's™, and we'll never share your information with anyone.

To donate by phone:
Please call us at 844-739-0849.

To donate by check:
Please send checks for GENERAL donations to Shriners Children’s Headquarters, click here to download the offline donation form.

Shriners Children’s
c/o Donor Relations
2900 N. Rocky Point Drive
Tampa, FL 33607

To donate (by check) directly to Shriners Children's Canada:
If you would like to donate (by check) to this hospital, please send checks directly to Shriners Children's Canada:

Shriners Children's Canada
c/o Donor Relations
1003 Boulevard Decarie
Montreal, QC, H4A 0A9

To make a gift by phone call 800-361-7256, Ext. 8545

If you would like to make your donation in honor of OR in memory of please include this in the memo of your check.

International donations:
Only donations from within the U.S. are tax-deductible. For USD money orders, please collect donations in your currency, then mail a USD money order to:

Shriners Children's
c/o Love to the rescue General Donations
2900 N. Rocky Point Drive
Tampa, FL 33607

Money orders should be made payable to Love to the rescue®. At this time, we don't accept foreign checks; however, international banks can and will make checks out in USD for you, if you go in and ask. You can then mail us that check, using the address listed above. Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.

Absolutely!

To opt into our monthly giving program head to our donate form, fill in your desired monthly donation, and click your preferred payment option. Our donation page can be found here, to make your gift monthly, please select the "Monthly" tab button.

When you're finished with the donation amount, please select the payment option that works best for you, then use the "GIVE NOW" button at the bottom of the page and you should be all set!

No, you don't need an account on lovetotherescue.org to donate, but we would LOVE for you to create one!

When you make a donation through Love to the rescue you can create an account by using the email address provided when you made the donation. When prompted, click on the "create account" and you'll be all set.

Once you have an account, you'll have a place to keep track of your donations, resend yourself a receipt, print your receipts for tax season as well as create a fundraising page to support Shriners Children's.

Creating an account takes just minutes. If you don't already have one, create one.

Why Donate Stock?

Donors’ gifts change lives at Shriners Children’s, and giving through stock is a powerful way to make a difference. Put Stock in Something That Matters!

Donating Stock Has Never Been Easier

Shriners Children’s has partnered with DonateStock.com to enable our supporters to make stock donations in 10 minutes or less. You can now donate stock from your brokerage to Shriners Children’s through a secure portal, making the gifting process fast, safe, and easy.

So remember, charitable giving doesn’t always mean cash. By giving stock, your support will have an even greater impact—without denting your pocketbook. Give smart and save more by putting stock in something that matters.

Donate Stock Today!

For more information about stock donations or other philanthropic legacy gifts supporting Shriners Children's please contact our Planned Giving team at 813-367-2241 or by email at plannedgiving@shrinenet.org.

Shriners Children's is a fully qualified 501(c)3 charitable organization under IRS regulations. Donations are tax-deductible to the fullest extent provided by law.

When you give to Shriners Children's we use your donation toward providing innovative pediatric specialty care, world-class research, and outstanding medical education. Our locations in the United States, Canada, and Mexico provide advanced care for children with orthopedic conditions, burns, spinal cord injuries, and cleft lip and palate.

You have access to financials and how we use funds by clicking here. We also provide you with an electronic receipt (when donating online). If you send us a donation by mail, we will send back a receipt by mail.

If you have additional questions or need further information we are here to assist and just a phone call away. Thank you for sending your Love to the rescue®. Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

Contact Information:

Shriners Children's Headquarters
2900 Rocky Point Dr.
Tampa, FL 33607
Main: 813-281-0300
Donations: 844-739-0849

Due to our stringent accounting policy and security reasons, we won't share our bank details for donations. We encourage our donors to give online or send us donations via check.

Please give us a call at 844-739-0849 for any further questions.

We created a quick and easy way for you to do this – just click here. Underneath the donation amount field, you'll see a check-box that says "Dedicate my donation in honor or in memory of someone."

Once you check that box and fill in your honoree's email information, they will automatically receive an email notifying them of your generous donation. You can also include an extra note to your honoree if you wish AND select from our specially designed e-cards!

Looking to fundraise in honor/memory of? Visit our "Create a Fundraising" page here.

We love our international supporters!

Online: Donating online is our easiest option. You can donate using any major credit card or your PayPal account here.

Please note, that while we do accept international donations and multiple currencies (listed below) all transactions will settle to USD.

We accept online donations in the following currencies:

USD (US$), AUD (AU$), EUR (€), MXN (Mex$) AND 136 additional currencies! Donations that are made in these currencies will settle in USD. If you'd like to donate in CAD (CA$), please select CAD from the drop-down menu on the donation form. These donations will settle in CAD (CA$).

However, please be aware that only donations made from within the U.S. are tax-deductible.

Right now, we don't accept foreign checks; however, international banks can make checks out in USD if you ask. You can then mail us that check, using our address listed below.

For USD money orders, please collect donations in your currency, then mail a USD money order to:

Contact Information:

Shriners Children's Headquarters
2900 Rocky Point Dr.
Tampa, FL 33607
Main: 813-281-0300
Donations: 844-739-0849

Checks and money orders should be made payable to Shriners Children's.

At Shriners Children's, stewardship is one of our core values. Approximately 85 percent of all funds spent by Shriners Children's each year is dedicated to patient care, research, and education. We work hard to make sure your gifts are used in the most efficient and effective manner.

In addition, Shriners Hospitals for Children is a fully qualified 501(c)3 charitable organization under IRS regulations. Donations are tax-deductible as provided by law. Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.

Visit our impact and transparency page to learn more.

When you donate to Shriners Children’s through lovetotherescue.org your transaction will appear on your bank statement as ShrinersHospitals and will include the date of the transaction as well as the amount donated.

If you do not recognize a charge on your credit card and you think it may be from Love to the rescue OR Shriners Children’s you can call us at 866-340-9464 or email us at donorrelations@shrinenet.org and we can provide additional information.

We recommend looking in your email, as a donation receipt was automatically sent after you donated. Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

For donations made online, you'll be redirected to a confirmation page AFTER making your donation. Within 24 hours, you’ll also receive an email containing your donation details and tax receipt for your records.

Please note; In your donation confirmation email, you will also see a link "Manage your Donation" that directs you right to your online account. When logged into your account you can review your donation history as well as print receipts for taxes.

For donations made by check or money order, you'll receive a receipt by mail within 8 weeks of your donation.

If you haven’t gotten either of these, please contact us so we can help.

Contact Information:

Shriners Children’s Headquarters
2900 Rocky Point Dr.
Tampa, FL 33607
Main: 813-281-0300
Donations: 844-739-0849

All donations are tax-deductible to the fullest extent permitted by law.

Shriners Hospitals for Children is a 501(c)(3) nonprofit organization and relies on the generosity of donors.

18 of the 20 Shriners Children’s are located in the United States and file 990 tax returns under two corporations: The Massachusetts Corporation (Boston and New England hospitals only) and the Colorado Corporation (the remaining 18 U.S. hospitals).

View copies of current 990 tax returns. The two Shriners Children’s 990 tax returns (Massachusetts and Colorado corporations) do not reflect the finances of our Canadian and Mexican hospitals (the Canadian Corporation and Mexican Association, respectively).

For a complete representation of the finances for all twenty-one Shriners Children’s please see the combined financial statement.

Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

Shriners Children's is a fully qualified 501(c)(3) organization. Contributions to Shriners Children’s are tax-deductible to the extent allowed by law (EIN 36-2193608). To claim a donation as a deduction on your U.S. taxes, please keep your email donation receipt as your official record. We'll send it to you upon successful completion of your donation.

Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

Shriners Children's is a fully qualified 501 (c)3 charitable organization under IRS regulations. Donations are tax deductible as provided by law. Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

Thank you for sending Love to the rescue® from overseas! It means the world to us.

When donating online you may be charged credit card processing fees and online payment processor fees. Your foreign bank and/or credit card provider may then add additional conversion and transactional fees that are not reimbursed by Shriners Children’s.

We do offer the option (upon check-out) for you to cover all transaction fees so 100% of your donation goes to Shriners Children’s. Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

Generally, a donation to Shriners Children’s is, like all charitable donations, not refundable. Shriners Children’s may consider (in its absolute discretion) a refund if the donation was made accidentally or in some other extremely unusual circumstance.

If a donation is refunded, the associated tax receipt is no longer truthful so you should shred it. Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

All donations must be made by 11:59 p.m. Eastern Standard Time on December 31 to be counted for the current tax year.

Shriners Children’s is located on the East Coast and operates on EST, so all donations and tax receipts are dated accordingly. However, if you are in a different time zone, the email itself which contains your tax receipt should be time-stamped according to your location.

All mailed-in checks must be postmarked by December 31 and received by seven days later.

If your donation is received after the deadline, you'll receive a tax credit for the subsequent year instead. Shriners Children’s is a registered name under which Shriners Hospitals for Children conducts activities.

When you fundraise for Shriners Children's, you create a personal fundraising page to share with your network.

Getting started

To create a fundraising page, click the fundraise button. Note that the button may say something slightly different like “join” or “become a fundraiser.”

Fill out the signup forms

Create an account using the signup forms. If you already have a Shriners Children's account log into your account instead.

Note: If you’re new to Shriners Hospitals for Children you may be wondering who Classy is. Put simply, Classy creates the fundraising software that we use. We recommend finishing this guide for now, but we’d be happy to introduce Classy in greater detail after.

Next, you’ll be asked to enter your fundraising page’s details such as your fundraising goal, end date, and headline. You can also enter a short URL—a shorter version of your fundraising page’s website address for easy sharing. Hit Finish to move on.

Upload a profile picture for your fundraising page. We encourage uploading a picture to help personalize your page. You can always change your photo later.

Edit your fundraising page

When you’re done signing up, you’ll see your fundraising page. The last step is to edit your page. To do so, tap the Manage button to open your editor. From there you can change the Story content, post updates, and change the details of your page such as your profile picture.

Editing your individual fundraising page is easy! Use the steps below to help get your page ready to shine!

Login to your Donor profile account

Log into your individual fundraising page by clicking the “Login to your account” link. If you have forgotten your password, please see steps to recover in the "I forgot my password. What do I do?" dropdown below..

Open your editor

Visit your fundraising page and tap on the Manage button. It will be at the top-right of the screen on a desktop or laptop and at the bottom-right of the banner image for mobile devices.

Tip: Once you open your editor, this button will be replaced with a View button. After you make your edits, hit this button to return to your fundraising page and see your changes.

Overview

The first thing you see when you open the editor is the Overview tab. From here, you can view some cards with suggested next steps and access other content tabs. There are two content tabs that control the appearance and details of your fundraising page: the Story tab and the Details tab.

If this is your first time viewing the editor, we recommend completing the cards. They will help you edit your Story, make the first donation to your page, and ask for donations from friends and family. If you’ve already completed the cards, use the other sections in this guide to edit your page.

Tip: If you’ve completed the cards, you can reset them if you ever need a refresher. The first donation card is the only one that disappears since you can’t make the first donation twice.

Edit your Story

Your Story is the main content that appears on your fundraising page. To edit the content, tap on the Story tab and make your changes in the text block. Hit Save when you’re finished to save your edits.

If you’re using a desktop or laptop, you can add photos, videos, and links with the tools at the bottom of the text block. Need some inspiration? Share why the cause is important to you and how it has a beneficial impact.

Post updates

Use updates to keep friends and family engaged with your fundraising progress. You can share a picture about your goal, share something about the nonprofit you’re proud of, or do something for donations (ex. pushups, running a mile).

To post updates, open the Story tab and select Updates. From here you can use the Create New button to post a new update or click the three dots on an existing post to edit it.

Will my donors get an email when I add a new story to my page?

YES. Every time you update fundraising campaign an email will be triggered to notify donors that new content has been added. Remember! adding new content keeps your campaign FRESH and offers you the opportunity to be social in re-tweeting the update, posting to Facebook AND email your network. Rock n' Roll!

Edit your details

The Details tab is where you can edit the key details of your fundraising page such as your profile picture and fundraising goal. Simply make the edits you need and hit the Save Changes button when you’re finished. We explain what you can change below:

Key Details

• Profile Picture – Use the Upload button to change your profile picture. You can also use the Remove button to remove your picture and use the default picture that the nonprofit chose.
• Fundraiser Nickname – This is the name that will display on your fundraising page.
• Page Headline – This is the headline that appears on your fundraising page. We recommend keeping it short and sweet.
• Fundraising end date – This should be the date that you plan to stop fundraising. If you plan to fundraise without an end date, we recommend using a date that is far into the future. Note that access to your page will still end if the nonprofit chooses to end their fundraiser.
• Goal – Set the amount you plan on raising. If you reach your goal early, we recommend increasing your goal for an even greater challenge and impact.
• Vanity URL – This is simply a shorter version of your fundraising page’s website address. Short URLs are easier to share and look nicer on social media.

Fundraising Notifications

Fundraising notifications are sent to the email you used when creating your Classy account. The notifications are designed to keep you up-to-date on your fundraising activity. Toggle them on or off to control your preferences and hit Save Changes.

• Comments on my fundraising page – You’ll receive this notification when someone comments on your fundraising page. This ensures you’ll know when to comment back to keep your donors engaged.
• Donations on my fundraising page – When someone donates to your fundraising page, you’ll receive this notification. This ensures you can thank donors for their gifts.
• Encouragement emails – When you reach a certain percentage of your goal or a specific amount, you’ll receive an encouragement email. You’ll only receive these notifications if the organization you support uses Classy to send encouragement emails.

Delete your fundraising page

To delete your fundraising page, tap the Delete Fundraising Page button at the bottom of your Details tab. Confirm that you want to delete your page, to officially delete it. Note that once you delete your page, it cannot be recovered.

FAQ

I'm done editing my page. What are the next steps?

We recommend making the first donation to your fundraising page if you haven’t already. Making the first donation demonstrates you’re invested and encourages others to join you. After that, we recommend emailing or texting your fundraising page to family and friends as well as sharing on social media.

Located at the top of your personal fundraising page is a login button. Login here using the email address and password you entered when creating your page. If you have forgotten your password, you can select the Forgot your password? link to have a new one emailed to you.

If you don't have the link to your fundraising page handy, you can always login to your account at the Love to the Rescue homepage.

After you have logged in you will then be brought to your donor profile account where you can access your fundraising page located under the My Fundraisers tab. Simply scroll down on the My Profile tab and next to the fundraising page you’d like to edit, click Manage.

If you need further assistance or have additional question please reach out to our support team here.

No problem! We've got you covered.

Please follow the detailed steps below. If you continue to have issues please submit a request so our technical support team can resolve the issue for you.

1. Navigate to the donor login screen and select Forgot Password?

2. Enter in your email address and select send.

Enter the email you used to create your fundraising page or make a donation and click Send. You will be sent an email that includes a password reset link.

3. Go to your email to activate the reset link.

The reset password link will be sent in an email titled 'Reset Your Password". If you don't see the email in your inbox almost immediately after you requested the password, make sure you check your spam folder or promotions folder (Gmail), you can also search for the subject line, Reset Your Password. Depending on the organization you’re affiliated with, will determine the reply to email address.

On the next screen, you will be asked to create a new password for your member account. The password must contain each of the following:

• 8 characters
• 1 letter
• 1 number
• 1 special character

Note: For security reasons, you are unable to use the same password that has been used previously.

Once your password is reset, you will be automatically logged in to your member account. Please be sure to use your access code soon after receiving it as it does expire and a new one will need to be regenerated.

For questions about resetting your password please reach out to our support team here.

Editing your individual fundraising page is easy! Use the steps below to help get your page ready to shine!

1. Login to your Donor profile account

Log into your individual fundraising page by clicking the “Login to your account” link.

2. Manage your fundraising page

Under the “my fundraisers” section, select the fundraising page you would like to access by clicking manage.

3. Edit your page

After clicking "MANAGE" you will be redirected to your fundraising page, click on "MANAGE" next to your profile pic which will take you into, what we call, the fundraiser dashboard.

From the fundraiser dashboard, click on DETAILS.

You can change the name that appears on your page, your page title, the page end date, and your fundraising goal. If you want to, you can even create a Custom Page URL for your page (e.g. lovetotherescue.org/CustomPageURL).

Remember these settings can be changed at any time so don't feel like any of this information is permanent if you change your mind!

4. Profile picture

Your profile picture for the campaign can be different from your member profile picture. The recommended size is 320px by 320px.

If you have need further assistance or have additional questions please contact our support team here.

We’ve found that emails sent from a fundraiser’s personal email tend to perform better and result in higher fundraising performance. We suggest you email your closest friends and family to start, then reach out to your wider network.

Not sure what to say? No problem! We’ve created templated appeal and thank you emails that can be copied and sent directly through your personal email provider. Don’t forget to include the link back to your fundraising page!

To send a message from your fundraising page:

• From your fundraising page, click Manage at the top right.
• From the Fundraiser Dashboard click Emails.
• Select one of the email templates listed and select Copy Message.

Using your personal email provider, send the copied message to friends and family!

Login to your donor profile/member account by using the donor login link on lovetotherescue.org.

1. Manage your fundraising page

Under the “my fundraisers” section, select the fundraising page you would like to access by clicking manage.

2. Edit your page

After clicking "MANAGE" you will be redirected to your fundraising page, click on "MANAGE" next to your profile pic which will take you into, what we call, the fundraiser dashboard.

Click on [DONATIONS] and you will be able to view all the donations that have been made directly to your fundraising page with the contact information for each donor unless a donor has opted to make their gift anonymously.

Can I see information for someone who donated to my fundraising page anonymously?

No, if a donor decides to give anonymously, their personal information will be hidden from the Donations tab and from the activity feed on your page. However, if you decide to leave a comment on an anonymous donation, the donor will still receive an email notification with your personalized message.

To become a member of any fundraising team, click the manage button (top right) on your personal fundraising page and then on "overview" in your fundraising dashboard. Based on your selection, follow the instructions below.

Join a Team

If someone you know has already created a team, you can join forces with them by clicking on "overview", scroll down and click on the Join or Create a Team option.

To find the team you are looking to join use the search bar or browse through the list of established teams. Simply click on the name of the team you wish to join to become a team member.

Create a Team

Are you the mastermind? The ringleader of this operation? If so, you are probably looking to create a team and have your friends and family join. You can create a team directly from your fundraising dashboard by clicking on "overview", scroll down and click on the Join or Create a Team button. You will then be prompted to name your team, set a fundraising goal, and write a team mission statement. You will then be ready to recruit team members in order to start fundraising!

How do I invite people to join my fundraising team?

After creating your team page, the next step is to make sure your friends and family know about it so they can get involved. To invite them to join your team, follow the instructions below:

1. Login to your fundraising page and navigate to your team page.
2. Click Manage to navigate to the Team fundraiser dashboard.
3. Select the Emails tab.
4. Under the templates listed, select Recruit Teammates and copy the text provided.
5. Using your personal email provider, send the copied message to friends and family!

Note: If you decided to alter the message, be sure you send the link back to the team page so people know where to go to join your team!

Great question! Due to system limitations and accounting restrictions champions of personal fundraising pages currently are unable to add offline gifts. However, we have provided a downloadable pdf that you can print and fill out with all of your collected "off-line" gifts.

Please mail this form with your gifts to our headquarters office. Once received, our donation relation coordinators will apply and update your personal fundraising campaign page.

Shriners Hospitals for Children
c/o Donor Relations
2900 Rocky Point Drive
Tampa, FL 33607

Shriners Children's Donation Form (PDF)

Yes. To delete your fundraising page:

1. Navigate to the Fundraiser Dashboard.
2. Click Details
3. At the bottom of the page, select Delete Fundraising Page and confirm the deletion in the pop up window.

No problem! We've got you covered.

Please follow the detailed steps below. If you continue to have issues please submit a request so our technical support team can resolve the issue for you.

1. Navigate to the donor login screen and select Forget Password?

2. Enter in your email address and select send

Enter the email you used to create your fundraising page or make a donation and click Send. You will be sent an email that includes a password reset link.

3. Go to your email to activate the reset link

The reset password link will be sent in an email titled 'Reset Your Password". If you don't see the email in your inbox almost immediately after you requested the password, make sure you check your spam folder or promotions folder (Gmail), you can also search for the subject line, Reset Your Password. Depending on the organization you’re affiliated with, will determine the reply to email address.

Once you open the email, click on the RESET PASSWORD button (link) and reset your password.

The password must contain each of the following:

• 8 characters
• 1 letter
• 1 number
• 1 special character

Note: For security reasons, you are unable to use the same password that has been used previously.

Once your password is reset, you will be automatically logged in to your member account.

For questions about resetting your password please reach out to our support team here.

Oh no! Let us help you. Please submit a request so we can resolve the issue for you.

We've got your back! Technology happens. We apologize for the inconvenience and will get this resolved for you as soon as possible.

To best assist, please submit a request so we can ensure that our tech team is well informed of the issue.

• Did you submit your payment via credit card or a personal PayPal account?
• Can you provide the URL of the last page you were on before the error?
• Are you on a Mac, PC, mobile device or tablet?
• Can you attach a screenshot of the page that delivers the error?

Once we receive your email, we'll be sure to be in contact with a resolution.

A new and exciting update to the Shriners Children’s supporter dashboard has recently been launched.

To ensure that you have the best possible experience when updating your supporter information, credit card information, billing address, OR your profile picture (by the way, you look marvelous!), we recommend you use the most up-to-date versions of these web browsers: Chrome, Firefox, Safari or Edge.

More Information:

Please be aware that certain functions of our supporter dashboard are not supported in Internet Explorer (IE), resulting in a less-than-satisfactory user experience.

If you have any questions or concerns, please contact our Donor Support Team.

Updating your credit card information is simple.

As a donor, it is very important to us that you have full control of editing your recurring donation information, which is why we have made this possible directly within your donor profile. Below are steps on how to edit your recurring donation.

1. Login to your donor profile

Use this sign-in link.

If you do not remember setting this up, not to worry, this was created for you automatically the first time you donated or created a fundraising page through our "Create a Fundraising page". If you do not remember your password, simply click Forgot Password? at the login screen.

2. Edit recurring donation

Once you have access to your donor profile, click on the Recurring donations tab located on the left side of your profile dashboard. Here you will see your active recurring donations listed. If you are looking to edit your recurring donation, click "Manage Donation" you will then have the opportunity to edit your donation details and payment details or resend your receipts. If you are looking to update your credit card information you will need to re-enter all of your credit card information as we do not store credit cards. Once this is completed, the changes will take effect on the next scheduled billing date of your transaction. You can also cancel your recurring donation by scrolling to the bottom of the profile page.

Please note: For security reasons, we DO NOT store credit card information, so all credit card information will need to be re-entered if that is what you are looking to change as well.

If you have any questions please reach out to our support team.

We use a secure payment processor gateway to ensure that your credit card information is safe. However, sometimes it may reject payments for unspecified reasons. We recommend contacting your issuing bank to understand why the charge was blocked.

You can also call us at 844-739-0849 or email; donorrelations@shrinenet.org and we can take your information over the phone to process the donation.

We appreciate your patience and understanding!

Thank you for your support of Shriners Children’s. Please email your request to our Donor Relations department OR request your tax receipt through our online form. Once received, the tax receipt will be mailed to the address we have on file. Requests received will be fulfilled weekly until the end of tax season.

To resend your 2023 donation receipt(s) (for printing) you can log in to your Supporter Dashboard by using the login link below. We have also included a support link for managing your online giving.

Supporter Dashboard 

If you need to update your mailing address or if you have any additional questions, please email donor relations at donorrelations@shrinenet.org or by phone at 844-739-0849, our office is open Monday-Friday 8 a.m.-5 p.m. Eastern Standard Time (Florida).

What is a Walk for LOVE?

Walk for LOVE™ is a health-focused event that raises awareness and funds for Shriners Children’s, and celebrates all of our patients, past and present!

How can I find a Walk for LOVE?

Visit our events page to find a list of all the cities you can participate in!

Who benefits from the Walk for LOVE?

Shriners Children’s patients benefit the most from this event. By attending or raising funds for a Walk for LOVE™, you allow Shriners Children’s patients to reach an achievement of crossing a finish line!

Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.

How far do I walk?

Walk for LOVE™ routes vary from event to event, but most walks are under 2 miles. You can walk as much or as little as you would like, and this is not a timed event.

How long has Shriners Children’s been doing the Walk for LOVE?

Walk for LOVE™ began in 2013 and has grown to over 12 walk events in just a few short years.

How do I register?

Visit walkforlove.org and click REGISTER to get signed up today!

Where do I register?

Shriners Children’s patients (past and present) can register for free via their hospital Walk for LOVE™ event team! Please email walkevents@shrinenet.org to get all the details about registration and participation.

How much does it cost to register?

Registration price varies, and includes a commemorative Walk for LOVE™ T-shirt. We encourage you to invite your friends and family to walk with you, too!

Can I register on the same day as the walk?

Yes, but please remember that an event T-shirt is not guaranteed if you register on the day of the walk, so we encourage you to register early.

Is there a registration deadline?

Online registration closes prior to the event, but you can still register for a walk on the actual day of the event. Visit walkforlove.org to see how long your walk registration will be open online, and any additional details about registration on walk day.

Pre-registration guarantees a T-shirt, and you will pick it up on the day of your walk at the registration tent.

Of course, we would LOVE for you to join us and bring everyone you know to support! Visit our events page to see which cities offer a walk event.