Getting Started: How to Access and Manage Your Patient Portal Account

Speaker 1:

Shriners Hospital's web page is the landing page that a patient received when they get their portal invitation. It will take them directly to this portal tab. And this page was selected because we've offered additional information to our portal users regarding how to get started. The next section includes the link that will take them directly to their patient portal when they're ready to access it and claim their portal account for the first time. We've added a section called mobile app. Our patients' portal has a mobile app for Apple devices and Android devices. And portal users can click on either of these links to go to the App Store and download that app onto their phone.

Speaker 1:

We also have new functionality that will be discussed in a feature video regarding requesting medical records release. In the patient portal landing page, you can click on the link and view this information in English or in Spanish. In addition, we also have several videos that the portal user can review before they access their portal, and it will tell them how to navigate through the various components that are included within the portal. We share some information about what is included within the portal and how to address technical questions and health record questions.

Speaker 1:

Once the portal user clicks on the portal access button here, it will take them to another page where they would enter their username, which is their email address and the password they selected. Once that information is entered, it will launch them into the patient's portal. This is considered the main page of the patient portal, and it includes several pieces of information that we want to point out. The first is any special notices that we might have out there. So in this case, you'll see that we have a notice that shares that we have new information and functionality regarding scheduling, rescheduling, or requesting new appointments. In addition, there's a Contact Us button that takes them back to the Shriner's webpage and provides hospital-specific contact information.

Speaker 1:

We also have the Shriners Hospitals for Children button that takes them back to the main page for Shriners Hospitals for Children. In addition, we have a functionality that allows the portal user to select which patient they want to view. So if the parent is an authorized representative for more than one patient, they would click on this dropdown and select the appropriate patient whose information they wish to view. In addition, we have display facing up to the portal user, a list of all the allergies that are documented into the Shriners Hospitals for Children medical record. And we have key metrics, which include the patient's height, weight, vital signs, including temperature, pulse, respiration, blood pressure, and body mass index. These are obtained from the information documented in the patient's medical record, and are updated immediately once those results are finalized.

Speaker 1:

The portal user has the opportunity to just click on any of those pieces of information that are highlighted in blue and view more information about that. So they can click learn more about me. This will take them to our Krames patient education. If there's any information specific to the topic they selected, it will display below. If not, they have the opportunity to type in what they would like to search for or to browse for that information alphabetically. In addition, the patient has the option to show more or less information about that specific results. We also have general information that we have for all the patients, that includes any special alerts and our welcome message.

Speaker 1:

In addition, if there is a clipboard or a questionnaire that needs to be completed, a notification will display it above, and the portal user will be able to click on that message and go in and answer whatever questions appear in that clipboard. We'll review clipboard functionality further in a subsequent video

Speaker 1:

And the last section that we have for today is the ellipsis button. These are the three buttons in the left lower corner of the patient portal main page. Click on these and several options appear. There is account information, which allows the portal user to click on update the account settings. And from here, they have the ability to change their name or their email address. They just do that by clicking on edit and changing the information, their date of birth, the gender. And please remember, this is information about the portal user and not the patient

Speaker 1:

In the password section, they have the ability to change their password for this portal if they choose to do so or update the security questions that they've assigned related to this particular portal, your email address, or enter or update a mobile phone number. In addition, there is a notification section. This is where they can view or update their email address. So this is just another option, another location where the portal user can go in and update their email information. The next section is patient information. This is information about the patient that was selected at the beginning of this session. This information is view only. It provides information about the patient's name, date of birth, address, contact information, insurance information, personal contacts, and medical contacts. Again, this information is view only, so if there's a change that needs to be made, the portal user would need to contact the appropriate Shriner's facility to let the staff know that the information needs to be updated. Once it's updated and in the electronic medical record, then that information will display in the patient's portal.

Speaker 1:

The next section is access logs. This particular section allows the portal user to see what components of their portal have been viewed, and when they were viewed, and by whom. We have a help section, which is, essentially, frequently asked questions about what to do if patient's information is missing or they feel that it's incorrect And then the last section that we have is our language section. Right now, our patient portal is available in English or in Spanish, and the portal user can switch back and forth as they choose. Once they've clicked the Spanish link, it will change all the information in the portal to Spanish. To change that back, they just need to go back to the language section, click on the language they prefer, and then it'll resort to that language that was selected. Thank you for joining me today. That's all we have for this segment. Join us again in the future, when we will be discussing the components of labs and the information in the health information segment. Once again, thank you.

Speaker 1:

We also have information if you go to the far right-hand bottom on the info button. Clicking this allows several options to display. The health record questions tells the portal user what to do in the event that they have a question about the patient's care management or the clinical information that's contained within the portal. In this case, if there are any questions they need to reach out and contact the care management departments or the specific Shriner's Hospital where the patient was seen. In the event that there are technical questions related to the portal, the portal user needs to use the phone number indicated here in contact center. They are available 24/7, and they provide technical assistance for our patient portal. In the event that you have to contact the portal technical group, you may be asked to supply the ID number that's listed here.

Speaker 1:

The next section is terms of use. If you click on here, you'll be able to see the terms of use for our patient portal that Shriners has developed. If there's a need to see this in Spanish, then you can click on the link, and the Spanish version of the same document will display. Our privacy policy is also available through this method. And you can either click up here on privacy policy, or you can go to the info button and click on privacy policy link that's listed there. Once again, Shriners Hospitals for Children privacy policy will display. And in the event that the portal user needs to see that or is more comfortable reading this in Spanish, they can click on this link to view the Spanish version.