Patient and Family Experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized healthcare needs. We have been nationally recognized by Press Ganey Associates for excellence in patient satisfaction. We consistently rank in the top decile among pediatric facilities for patient and family satisfaction.  We recently ranked in the 88th percentile among pediatric hospitals nationwide for willingness to recommend inpatient services in 2016.

an image of a bar graph representing patient satisfaction metricsNational ranking

For the eighth year in a row, Shriners Hospitals for Children Northern California is ranked as one of the nation’s elite providers of pediatric orthopaedic care by U.S. News & World Report.

In its annual Best Children’s Hospitals rankings, U.S. News & World Report ranks the Northern California Shriners Hospital as number eight in pediatric orthopaedics in conjunction with the UC Davis Children’s Hospital. The Northern California Shriners Hospital also achieved the ranking of 20th in Urology in conjunction with UC Davis.

orthopedics emblem 2019 2020 urology emblem 2019 2020

Hospital accreditation

Shriners Hospitals for Children — Northern California is accredited by the Joint Commission and distinguished by the American Burn Association (ABA) and the American College of Surgeons (ACS) as a verified pediatric burn center.

Designated Rehabilitation Facility

Shriners Hospitals for Children — Northern California is designated by the State of California as a Rehabilitation Facility that meets all standards required by the Systems of Care Division of the California Children’s Services (CCS). The Rehabilitation Facility designation is granted to those organizations that demonstrate excellent multidisciplinary care, including ongoing assessments, plans and documented follow-up for patients and families.


Donations support the hospital in its mission to transform the lives of children through treatment, teaching and research.


  • Distinguished by the American Burn Association (ABA) and the American College of Surgeons (ACS) as a verified pediatric burn center.
  • Distinguished as the region’s most active and most noted pediatric burn center.
  • Fully accredited by the Joint Commission.


Patient Reported Outcomes Measurement Information System (PROMIS) is a short assessment on pain, mobility and upper extremity function to help better assess a patient’s chronic condition. PROMIS allows physicians to see what the patient is experiencing with regards to pain, function, mobility, and feelings. It is done through a series of questions that get developed into a T- score for each category.


The Institute of Pediatric Regenerative Medicine (IPRM) at Shriners Hospitals for Children — Northern California is home to a collaborative research program devoted to bringing discoveries from the bench to the bedside. Integrated basic science and clinical research studies are focused on tissue regeneration of skin, the nervous system and musculoskeletal system.

What our patients and families are saying about us:

“We’ve had multiple hospital stays with our son at other hospitals. This was, by far, from beginning to end, THE BEST!”   – November 2016

“I can’t praise the hospital or staff enough. I feel so blessed that my daughter is able to receive treatment here. Every touch point blew my mind, everyone was so caring and everything seemed so thought out. I strongly recommend this hospital, and have been encouraging anyone that will listen to donate to the hospital. I can’t say thank you enough!” — February 2017

“Shriners Hospital was truly an amazing experience for myself and my child. Everything was so organized and we were out in less than 3 hours. The flow between departments was seamless.” — February 2017

Make an Appointment

Please call our Referral Center to schedule an appointment, call (916) 453-2191 or via email at ncal.info@shrinenet.org. A Referral Coordinator will partner with you to gather the necessary information to allow our physician leadership to evaluate the best path for your child.
a graphic of some silhouettes of children playing