Policies & Safety

Shriners Hospitals for Children – Northern California embraces a culture of care that respects the rights, needs and safety of all patients and families. Our professional team will ensure you receive appropriate education regarding your child’s condition, treatment and ongoing care needs. Patients and families are encouraged to share their questions and concerns with the care teams as outlined in the Patients Rights.

Health Precautions

If within three weeks of your admission date your child experiences a fever, cough, rash or redness of skin, night sweats, itching of body/scalp or lice, sore throat, vomiting or diarrhea or exposure to chicken pox, measles or upper respiratory illness, please call our outpatient clinic at 916-453-2180, Monday through Friday between 7:30 a.m. and 4:30 p.m. A nurse will talk with you about these concerns.

Patient Responsibility

A parent or legal guardian must accompany your child on the day of admission. If legal guardianship is held by someone other than the biological parent(s), please bring guardianship papers with you to the hospital. If custody is granted to one parent by the courts, a copy of this court order will also be needed for our records. The papers must be in English.

If you do not speak English, please bring an interpreter.

When you arrive at the hospital, please check in at the reception desk in the lobby. Do not go to a patient care unit.

Nondiscrimination Policy

Shriners Hospitals for Children does not discriminate against any person on the basis of race, color, national origin, disability, or age (consistent with Shriners Hospitals for Children’s scope of care) in admission, treatment, or participation in its programs, services and activities.

Make an Appointment

Please call our Referral Center to schedule an appointment, call (916) 453-2191 or via email at ncal.info@shrinenet.org. A Referral Coordinator will partner with you to gather the necessary information to allow our physician leadership to evaluate the best path for your child.
a graphic of some silhouettes of children playing