Meet Lillian, Volunteer Services Manager

April is National Volunteer Month. We want to take a moment to recognize our invaluable volunteer department for their service to our hospital, patients and the families we serve. Thank you!

Name:   Lillian Nelson

Occupation/Title: Volunteer Services Manager

Interests / Hobbies: Greyhound dog rescue, reading, Harley Davidson motorcycles, Zydeco dancing.

When did you start working at Shriners Hospitals for Children – Northern California? April 2003

Can you share a bit about what makes your job so rewarding? I have the pleasure of working with the most fascinating, generous and dedicated people…Volunteers! Their reward is knowing that even the smallest task is supporting the mission of Shriners Hospital and making a difference in the lives of our patients.

How would you describe a good day at work? Seeing a volunteer reassuring a parent as they wait while their child is in surgery or watching a student volunteer blossom and gain confidence as they learn new skills. I also love the conversations I have with a volunteer and learn about the amazing lives they have lead.  

What would you like the community to know about Shriners Hospitals for Children-Northern California? Thousands of children’s lives are changed for the better because of the unequaled care and compassion given by our volunteers and staff.

Thank you, Lillian, for your dedication and hard work!


  1. I talked to you yesterday regarding the Pet Therapy Program as I was recommended by Carlene Voss, Volunteer Service Manager at the Masonic Home in Union City for over 25 years. At the Masonic Home my pet therapy Lucy had done or 200 hrs since 2013 and my pet therapy Kelsey over 50 hrs doing Alzheimer’s/Dementia. skills and Assisted Living. In 2018 Lucy was video taped by Compass and circulated among all lodges to portray what pet therapy is all about. I researched the Pet Partners International name that you gave me as a requirement to join your Therapy Program and found out that this organization was just founded in 1977 and it is not in the approved list of the AKC Therapy Program. Many of us that do therapy work with our dogs belong to the AKC Therapy Program as they do give different levels of therapy titles to go with the dog AKC name. Therapy Dogs International where I have been a member since 2013 was founded in 1953 and is the oldest therapy dog organization. They have a very rigorous one on one evaluation test for temperament and require a CGC title to be considered. Therapy Dogs International is in the approved list of the AKC Therapy Program. You may want to check them out in the future. Unfortunately I cannot join you and I told Carlene Voss the reasons. Kelsey and I are joining a nursing home/rehab center approved by Therapy Dogs International. If in the future your Pet Program decides to go with Therapy Dogs International, then plesase contact me.

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Please call our Referral Center to schedule an appointment, call (916) 453-2191 or via email at A Referral Coordinator will partner with you to gather the necessary information to allow our physician leadership to evaluate the best path for your child.
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